PropTic AIContact

Legal

Terms of Service

Last updated: July 18, 2026

These terms govern use of the PropTic AI service (“the Service”) operated by PropTic AI (“PropTic,” “we,” “us”). By using the Service — as a property manager, tenant, or service technician — you agree to them. Questions: taha@proptic.ai.

The Service

PropTic coordinates property maintenance: tenants report issues, our AI diagnoses them, contacts service technicians by phone and text, collects bids, schedules work, verifies completion, and processes payment. AI-generated diagnoses and recommendations are assistive; the property management firm remains responsible for decisions about work on its properties.

Accounts and access

  • Property-manager accounts are provided under an agreement with the property management firm. You are responsible for activity under your credentials.
  • Tenants and technicians access the Service through tokenized links tied to a specific unit or job. Do not share your link; it acts as your access credential and expires when no longer needed.

Communications consent

By providing a phone number to the Service, you consent to receive calls and transactional text messages related to specific maintenance jobs. Message frequency varies with job activity; message and data rates may apply. Reply STOP to opt out of texts or HELP for help. See our Privacy Policy for how communication data is handled.

Technician terms

  • Bids you submit are offers to perform the described work at the stated price and time. An awarded job forms an agreement between you and the property management firm — PropTic facilitates the transaction but is not a party to the work contract.
  • You represent that you hold any licenses and insurance required for the work you accept.
  • Payouts are processed after work verification through our payment provider.

Acceptable use

Do not misuse the Service: no unauthorized access attempts, no submitting false reports or fraudulent bids, no interference with the Service’s operation, and no use that violates law.

Fees

Fees for property management firms are set in their service agreement. Use of tenant and technician links is free to those users.

Disclaimers and liability

The Service is provided “as is.” To the maximum extent permitted by law, PropTic disclaims implied warranties and is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of technicians or property management firms. Our total liability for any claim is limited to the fees paid to us for the Service in the twelve months preceding the claim.

Termination

We may suspend or terminate access for violation of these terms. Property management firms may terminate per their service agreement; job records are retained per our Privacy Policy.

Changes

We may update these terms; material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.