Legal
Privacy Policy
Last updated: July 18, 2026
PropTic AI (“PropTic,” “we,” “us”) provides an AI-powered maintenance dispatch service for property managers, tenants, and service technicians. This policy describes what information we collect, how we use it, and the choices you have. Questions? Email taha@proptic.ai.
Information we collect
- Account and contact information — names, email addresses, and phone numbers of property managers, tenants, and technicians who use the service.
- Maintenance reports — issue descriptions, photos, and property or unit details submitted by tenants.
- Communications — records of calls and text messages placed through the service in the course of coordinating maintenance work, including call recordings and transcripts, and bid or scheduling information submitted by technicians.
- Location information — a technician’s live location only when they explicitly choose to share it while traveling to a job.
- Payment information — processed by our payment provider (Stripe); we do not store full card numbers.
How we use information
- To diagnose reported maintenance issues and coordinate repairs.
- To contact technicians and tenants about specific jobs — by phone call and, where consented, by text message.
- To process payments for completed work.
- To maintain records of work performed, including for audit and dispute resolution.
- To operate, secure, and improve the service.
Mobile information and text messaging
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
How consent works: before we send any text, you create a technician profile at proptic.ai and check an un-pre-ticked box confirming: “I agree to receive transactional SMS updates and job dispatch details at the phone number provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt-out.” This Privacy Policy and our Terms are linked directly underneath that checkbox.
Text messages from PropTic are transactional: they relate to a specific maintenance job — for example, a link to view job details, submit a bid, confirm scheduling, or receive a payment update. Message frequency varies with job activity. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for help. Opting out of texts does not affect phone-call coordination for active jobs.
How we share information
We share information only as needed to run the service: with the property management firm responsible for your unit or job; with service providers that power our infrastructure (Google Cloud), telephony and messaging (Bland, Telnyx), and payments (Stripe), each bound to use it only to provide their service to us; and where required by law. We do not sell personal information.
Data retention and security
Job records are retained as part of the property’s maintenance history. Data is stored on Google Cloud with access controls, encryption in transit, and tenant isolation enforced at the database layer. Technician job links expire after the job completes.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing taha@proptic.ai. We will respond within 30 days. Deletion requests are honored except where records must be kept for legal or dispute-resolution purposes.
Changes
We will post any changes to this policy on this page and update the date above.